Step-by-step Guide Video ? Tech Support Solution
As technical support staff, a question I asked myself many of my clients is “Can you show me the solution step by step? I try very hard to establish performance measures available to them by the words in the e-mail or phone, but not what I mean for most times. In fact, 80% questions asked and asked again, but I found one by one. Now, the solution is clear to me: Create step by step troubleshooting video. Why create a video of technical support is an easy way to explain the solution process is not going to stop / start grabbing screenshots of friendship and write the instructions easy to follow and reproduce strides to service users to reduce costs
line with customer service To make a video troubleshooting, there is 4 steps to go : to prepare the script, the registration activities of the screen, edit the recording and publication of the film. There Some applications available to record what happens on your computer. Some of them are free, but with a little editing function. Some editing is necessary to make a video unconvincing way. Here I will focus on the editing function DemoCreator . advanced editing features let you edit the registry and add the details of your video. Because recorded movies are presented as a form of slides screencasting tool can easily change the pace and control the timing of objects as visual elements in the timeline editor for each slide. There is a library of items available to decorate the recording, by instance Flash animation, mouse movements, text box, change the entry, zoom-n-pan scale specification details specific to the selected area, light boxes to highlight areas on a slide, and click on the buttons to the user to another slide or web page . You can improve the video by adding objects to the figure explicit. Plus, you can re-record the narration or import the file music video if you need it. Moreover, the project may not be imported into the project record. This means that this screen recorder supports reuse projects, and multiple videos can be integrated as one. To make a good Step by step video , there are some helpful tips: Make your script log: be familiar with the software they are shown, and know clearly the steps of the operation. If you want to add narration to the video, it is better to write the script or prepare in your mind. Only minimal screen space you need. This will reduce the file size. And you can focus the important role that the zoom and pan. Adjust the screen resolution and color quality: To improve the performance of your computer during screen capture session, especially if you capture the entire screen, reducing the resolution of the screen and color quality for a good performance record. Be aware of your mouse movements: screenshots Once having selected recording mode, avoid unnecessary clicks when selecting the full-motion recording, you can connect the mouse to the area where the need for selection or click on a second or two. For a video with audio, timing is very important. It’s okay to break. If there is a long video or if you must pause during recording, that’s fine. And you can resume recording the capture of additional slides. Save your registration shareable format. To put video on your website, publish the result as Flash with HTML page is nice. To share the video sharing site like YouTube, you can publish it as Avi.
Well, let’s try and make the video screen to the secret techniques. You can enjoy doing that. SameShow e-learning software is dedicated to providing the presentation and learning content creation tools ideal for trade shows, online learning, corporate training, conferences, company presentations , etc. Learn more about Training screencasting adward Chan SameShow E-learning software provider, a regular writer software.
