Currently, the cosmetics and skin care products industry is not regulated in the use of the term organic or natural on product labeling. Also, some ingredients that are regulated or even prohibited from use in other industries are not regulated or prohibited from use in the cosmetics/skin care industry. It is up to the consumer to educate themselves. This raises an important question to be considered by spas: If repeat customer visits are based on the creation of trust and quality care, how does this confusion over product ingredients impact a spas ability to maintain that trust with their customers? The spa consumer is essentially placing their trust in the expertise and judgment of the spa professional. In turn, the spa professional is placing their trust in the product manufacturer.

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